Privacy Policy

1. Data controller

• Aline Development Co., Ltd. — the operator of ORA Apartments.
• Address: 20 DA7 Street, New Urban Area, Binh Duong Ward, Ho Chi Minh City, Vietnam.
• Privacy contact: [email protected] · Hotline 0964 770 440.

2. Information we collect

• Viewing booking form: name, email, phone number, company (if any), guest type, appointment time, notes.
• Corporate rate form: name, email, phone number, company, package of interest, number of rooms and nights, expected check-in date, notes.
• Technical data: IP address and the time you gave consent — only to prevent spam and fraud and to record your consent.
• We do not collect sensitive personal data through this website.

3. Why we use it

• To confirm and remind you of your viewing appointment (email with calendar file).
• To contact you with advice, quotations and corporate rate contracts.
• To protect the website from spam and abuse.
• We never sell or rent your information and do not use it for other purposes without your separate consent.

4. Sharing and storage

• Only ORA staff in charge of bookings, sales and management can access it.
• We use technical providers: Cloudflare (website hosting, data storage, bot protection), Resend (confirmation emails), Telegram (internal notifications to ORA staff), Google Fonts (fonts). Their servers may be located outside Vietnam, so your data may be transferred abroad for processing.
• Competent authorities when required by law.

5. Retention

• Up to 12 months from your latest contact or appointment, after which the data is deleted automatically.
• If you sign a contract with ORA, information needed for the contract and accounting records is kept for the period required by law.

6. Your rights

• To be informed; to access and correct your information.
• To request deletion, restrict or object to processing, and withdraw your consent at any time (this does not affect processing done before).
• To file complaints in accordance with the law.
• Send requests to [email protected] or call 0964 770 440. We respond within the time required by law.

7. Security

• The website uses encrypted connections (HTTPS); the internal admin page is password-protected and limited to necessary staff; forms have bot protection and rate limits.

8. Cookies

• We only use strictly necessary cookies (internal admin login, Cloudflare bot verification). We do not use advertising cookies.

9. Changes

• Any changes will be published on this page with the update date.